Refund policy

t Latherly, customer satisfaction is our priority. We want every purchase to meet your expectations. If you are not completely satisfied with your order, we're here to help with a straightforward return and refund process.

1. 30-Day Return Policy

We proudly offer a 30-day return and refund guarantee from the date your order is delivered.

If 30 days have passed since delivery, we may no longer be able to process a return or refund unless required by applicable consumer protection laws.

2. Eligibility

To qualify for a return:

The item must be unused or only lightly inspected.
It should be returned in its original condition whenever possible.
Original packaging is preferred but not always required.
Proof of purchase or your order confirmation is required.

For hygiene reasons, products that have been heavily used, intentionally damaged, or altered after delivery may not be eligible for return.

3. Damaged or Incorrect Items

If your package arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos showing the product and packaging

Depending on the situation, we may provide:

A replacement
A full refund
A partial refund
Store credit

4. Change of Mind

If you simply change your mind, you may still request a return within 30 days provided the item meets our return requirements.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds are processed back to the original payment method. Processing times typically range from 5–10 business days, depending on your payment provider.